As a workforce mobility company, service quality is perhaps the truest measure of the value we bring to our client partnerships. That’s why we won’t settle for delivering exceptional service; we strive to be Legendary.
Within Weichert, Legendary Service isn’t just a catchy slogan; it’s an honest effort to create an organizational culture built on performance, collaboration and innovation. It’s a commitment to creating better futures for our clients, improving the mobile employee experience, and making our colleagues and suppliers feel good about the roles they play in our success.
The continued success of this effort is completely attributable to our colleagues. Since its introduction, they’ve embraced the concept of Legendary Service, transforming it from a customer service training philosophy to part of our corporate DNA.
More importantly, they’ve put their own personal stamp on service delivery by creating Personal Service Visions, through which each of our global colleagues promised to leverage their unique strengths to uphold the ICARE service model of being Innovative, Collaborative, Attentive, Responsive and Empowered. Their passion has helped build Legendary Service into something tangible, something that clients and mobile employees feel when they work with us.
It is no small coincidence that since the Legendary Service framework has been introduced at our company, we’ve attained some of the highest customer service marks in our company’s history—not just on our internal client and transferee evaluations, but on several well-respected industry surveys.